Had never been to KLIT before, called ahead for info – especially on picking up arriving airline passengers – and Kay was very helpful and, most of all, very pleasant. Flew in a few days later and all was exactly as she said – and she greeted me by name. Loaned the crew car to pick up folks at terminal – and I abused that by flying off with the key in my pocket. On calling back, Kay graciously allowed me to mail it back…. And did not embarrass me the next week, when I had to use the car again to return the passengers to their outbound flight. My Cirrus SR22 was met on the ramp each time, and refueling was quick and as ordered. I won’t stop anywhere else when in AR.